Hi, i contacted support the other day, to ask if they give refunds if you upgrade your hosting plan. Normally you get a confirmation email - which i have not gotten - so i sent another email today - still no confirmation.
Anyone else having trouble getting in touch with the team ?
And do you know if you can contact them directly on email, instead of contacting them via the form?
Best regards
Hello @benjaminLT
As far as I now if you upgrade and you have unused money for a previous plan the money will be stored in your account. For example I was having a 70$ unused money because I upgraded my account plan and for a client project I paid 70$ less for a CMS plan.
Hope this helps
Piter 
Hello @PeterDimitrov
Thanks for the response. That confirms what i thought i had heard.
Good day to you sir.
Thank you! Wishing a great day too!