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Template refund


#1

Hello,

I need to start over with a template (I mucked it up somehow and it isn't functioning properly). Unfortunately, I purchased it before becoming a paid user, so I don't have a saved state that will get me back to square one. Is there a way an admin can reset the template for me, or would it be possible to receive a refund or credit so I can repurchase it and start over?

Thanks for your help.


#2

Hi @rischa

Are you not able to restore a backup?


#3

I wish I could, but, from what I can tell, backups are only auto saved for paid users, and I purchased this template before becoming a paid user. My backups start at the point where I paid.


#4

Can you link your site so I can look into your backups?


#5

Will do: http://alex-rischs-superb-site.webflow.io/


#6

Your backups are there. With a paid account, try scroll to the bottom, click show/load more, then scroll to the bottom again. The original backup should be there waiting for your to restore it :smile:


#7