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Text Edits by Collaborator Not Saving


#1

Hi, I hope someone can help. Anyone else experiencing unsaved text edits by collaborators? My clients are going berserk, they make long text updates to the sites and it happened twice already that almost a whole page of copy disappears.

Is there anyway to recover things like this? I've gone through all the auto backups and nothing shows, but I have an Idea when it was being worked on because of differences between two backups i found.

any help would be greatly appreciated!


#2

Hi @asarmiento

This definitely sounds like strange behavior.

Sounds like it could possibly be related to: https://forum.webflow.com/t/resolved-losing-work-and-saved-changes-i-made/9626/3

What sites are you seeing this issue occur in? When did it start occurring? Can you send me the site Read-Only links please?

Can you please try the following:
(1) Try to reproduce the error while being logged into Webflow using Incognito mode with browser extensions turned off: https://support.google.com/chrome/answer/95464?hl=en
(2) If the problem persists, please take a screenshot of your Console and send it to me: https://developer.chrome.com/devtools/docs/console

Thanks in advance!


#3

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