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Transfer hosting

I’ve just gotten started with Webflow. I bought a hosting plan on one project and a premium template was applied to another project. I’ve read through the options of cancelling my hosting and subscribing to new hosting.

I’ve gone ahead and cancelled my hosting. I haven’t got a refund or credit to use on my other project. I don’t want a refund. I just want to use the refund amount on my other project.

I bought and cancelled within 2 hours. Do I need to contact support or does something happen magically ?

Thanks.

1 Like

Normally I find refunds (in general) take 3-5 days to post due to processing and transfer delays but it’s something I’d contact Webflow Support about just to confirm.

contact tech support
they confirmed my refund after I did the same (in order to transfer hosting from private to team account)
tech support can also directly transfer hosting plans from one project to another upon request