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Trouble with custom domain DNS and SSL


#1

Hi!

I have created a soccer club website for one of my clients. It's almost ready but the custom domain issue is holding up the launch.

I sent the instructions from webflow help site to my client to update the DNS settings. She says she updated everything required but the site is redirecting from ftlfc.com to www.www.ftlfc.com. Here is the screenshot of the DNS settings.

Could someone please see what's wrong here and help me fix it?

Here is the screenshot from webflow -

And here is the preview link to the site -

https://preview.webflow.com/preview/ftl-select?preview=44c07f21dfe8abf1a180732508f68848

Please let me know if you need anything.

Thank you so much!
Ravi


#2

HI @rkoomera, thanks for the post.

I would recommend to do the following:

  1. Add one cname record in your DNS records for www.ftlfc.com to point to proxy-ssl.webflow.com
  2. Go to the site project hosting tab and set the www.ftlfc.com to be the default domain: http://help.webflow.com/faq/how-to-set-your-sites-default-domain
  3. Republish the site, with the www domain selected for publishing: http://help.webflow.com/lesson/publishing-your-webflow-site

After publish, all should be displaying normally. Let me know if I can help to check further :slight_smile:


#3

Thanks for the reply @cyberdave. I will try and let you know if it worked.


#4

Great @rkoomera, one note, sometimes it takes a few minutes for all changes to propagate, so if you initially see double "www.www", just give it a few minutes. Let me know when done and if any issue, I will check the public dns.


#5

The last entry here will change from red cross to green or yellow when it's set up correctly.

http://www.viewdns.info/dnsreport/?domain=ftlfc.com


#6

Yay! It worked!

Thank you so much @cyberdave


#7

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