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Updating contacts


#1

We imported a CSV list from our customer data file (FM) and used it and accumulated info. and updated our customer file.
Q: If we import a new list that has same contacts and new ones will we lose stats accumulated for the existing? assuming it is the same email address?


#2

It will create new CMS items (duplicates) and not replace or update existing ones. Can’t you filter out the existing records from your CSV prior to import?

As far as I know the import feature only creates new records, it doesn’t either update existing ones or check for existing duplicates to propose an action.