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Urgent help! Can't place orders!

Live store is no longer working!

It worked a week ago and now doing a public launch and the place order does not go through! Please help, we actually have customers waiting to pay :frowning:

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Hello @Octa_Creative,

maybe you should contact support directly

Hi Pablo,

I have! Was hoping someone on here may of had a quick solution. Webflow support will take some time :frowning:

Thanks though!

No worries @Octa_Creative, good luck.

I guess I am affected by the same issue today.

Its only been today this has happened. Nice to know it’s not just us.

I’ve spoken to stripe and nothing is wrong their end. It’s a Webflow issue. We’ve lost out on £80 worth of sales so far (that we can confirm) customers are messaging us with their order issues… its so disappointing. I moved my client from Shopify too :man_facepalming: Hope Webflow gets back to us ASAP! Support takes 24 hours just to get in touch :slightly_frowning_face:

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Yikes. I moved from Shopify as well.

It’s easier to build pages in Webflow but e-commerce = money = !!! critical !!!
I also tweeted at their CEO and support. I hope they can reproduce the issue and fix it soon.

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Hello, hello!

@Octa_Creative @Terry_Xu @Pablo_Cortes

Thanks for posting about this Ecommerce issue.

A recent error around checkout was identified and resolved following our latest update.

Please republish your ecommerce website to ensure that this checkout update is effective immediately.

Head into the Designer or Project Settings to do so. You can even republish from the Editor:

Let us know if you are still experiencing any odd behavior!