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Webflow Form being received twice by email client


#1

I have a webflow form setup which is functioning fine bar the client is receiving the same enquiry email twice. Any idea why this might be happening?


#2

Please, could you send the Screenshot he/she is getting again and again?


#4


You can see on the timestamps, the same email comes in twice each time.

This is how it's set up on the site's form settings:


#5

Hi @Bammedia

Can you please share your Read-Only link :slight_smile:

​Thanks in advance!


#6

Here you go Brando!
https://preview.webflow.com/preview/mckevittarchitects?preview=0b88d1d6558bab53f819af9ea135038e


#7

@Bammedia thanks for posting this, this definitely sounds like odd behavior.

Can you please try the following:
Try to submit another test form submission, but use a different email other than your own (e.g. test@test.com)

​Thanks in advance, and I'm standing by for your reply.


#8

Hi Brando. I have tried this already and it makes no difference.... any other ideas? short of deleting form and reconfiguring the whole thing again.


#9
      <div class="form-wrapper w-form">
        <form data-name="Web Form" id="wf-form-Web-Form" name="wf-form-Web-Form">
          <input class="w-input" data-name="Name" id="name" maxlength="256" name="name" placeholder="Enter your name" required="required" type="text">
          <input class="w-input" data-name="Location" id="Location" maxlength="256" name="Location" placeholder="Enter project address/location" required="required" type="text">
          <textarea class="w-input" data-name="Description" id="Description" maxlength="5000" name="Description" placeholder="Project description" required="required"></textarea>
          <input class="w-input" data-name="Budget" id="Budget" maxlength="256" name="Budget" placeholder="Budget" required="required" type="text">
          <select class="select w-select" data-name="Timeframe" id="Timeframe" name="Timeframe" required="required">
            <option value="">Select your timeframe</option>
            <option value="< 12 months">&lt; 12 months</option>
            <option value="12 - 24 months">12 - 24 months</option>
            <option value="Indefinite">Indefinite</option>
          </select>
          <input class="w-input" data-name="Phone" id="Phone" maxlength="256" name="Phone" placeholder="Phone No." required="required" type="text">
          <input class="w-input" data-name="Email" id="Email-4" maxlength="256" name="Email" placeholder="Enter your email address" required="required" type="email">
          <input class="w-input" data-name="Recommended" id="Recommended" maxlength="256" name="Recommended" placeholder="How do you know about us?" required="required" type="text">
          <textarea class="w-input" data-name="AOD" id="AOD" maxlength="5000" name="AOD" placeholder="Any other details" required="required"></textarea>
          <input class="submit w-button" data-wait="Please wait..." type="submit" value="Submit">
        </form>
        <div class="success w-form-done">
          <div>Thank you! Your submission has been received!</div>
        </div>
        <div class="error w-form-fail">
          <div>Oops! Something went wrong while submitting the form</div>
        </div>
      </div>

#10

@Bammedia

Thanks for letting me know. I have reported this issue to the team and we will continue to investigate the strange duplicate form submission.

Please keep the feedback coming - we read and log every update so if you run into more strange behavior, please let me know.


#12

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