@justin_c This is a good question and you should ask not only me about it, but also the OP and plenty of other people expressing their frustration with Webflow in this forum, in the Wishlist, in the Facebook page and elsewhere.
But since you are asking me, I’ll answer for myself.
(1) Webflow is a monopolist in terms of the UI and features they offer. They have spoiled a number of things in their UI and vital features are missing, but still, they are offering much more than anyone else on the market (unless I have missed something. If you know a better service, even at a higher price, I’d go there ASAP. Please PM me about it, I am completely serious. I have been researching the alternatives for quite a long time, though and I have not found an even close one yet ).
(2) If I stay with Webflow and if Webflow eat up their egos, and do fix their wrongs, we both win. I shall continue to pay for Webflow and people working with me, too. Webflow will win by keeping our fees. I will win by being far more productive than I currently am. It’s a win-win.
If I abandon Webflow and switch to my earlier workflows, I’ll lose by becoming extremely inefficient. Webflow will lose the fees of a few people. Plus, if others follow my example, they’d lose some more fees. It’s a lose-lose.
(One detail here: if Webflow rely on their current funding or intend to get acquired in the near future, they do not lose indeed. Then it’s gonna be more of a win-lose for Webflow.)
If I continue using Webflow and if Webflow do not improve, it’s going to be a mild lose-lose. My workflow would still be inefficient. Not as inefficient as the one before Webflow, but still inefficient. And it’s going to be a mild lose for Webflow, as well, because earlier or later, other users would become disillusioned/ dissapointed and would start seeking some form of an alternative.
(3) And Webflow are already not taking full advantage of me as a customer:
- I choose not to pay for their hosting plans, simply because I do not get the features and reliability, and even attitude, for the pricing they ask;
- I have also given up on the idea of using Webflow for some larger projects, where I had intended to use it. It is simply too unreliable and limited;
- Webflow has also lost potential customers in terms of developers that I have recommend it to. One started to like it but soon became frustrated with some glitches in the UI. Others consider it too limited;
- as said above, I gave up on reporting bugs long ago. Webflow is losing my free contribution this way;
- I used to be an ardent proponent of Webflow among freelancers I meet and in various online media. I am no longer doing that free word-of-mouth marketing for Webflow, because it longer shows the potential that it used to.
And believe it or not, that is the case not only with me. Webflow are already losing potential profit because of the way they perform. But they do not realize it, because the current paradigm in business, globally, is to measure only how many sales you have made and not how many you have missed to make alongside.