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Webflow removed "Automatic real-time shipping rates". Why?

Originally, Webflow said that “Automatic real-time shipping rates” were coming soon:

But has since been removed:

My company in part chose to move to Webflow because of the promise. Could someone at Webflow please explain?

Thanks,
John

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I think it’s better to contact them directly with this.

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Well, they announced it publicly that it was coming soon so if that has changed they should publicly communicated that as well.

As far as I know, providing a real-time shipping rate is super difficult, even when it is available, I think the options will be very limited… It’s not about development but dealing with 3PLs and their unstable APIs.

Let’s look for a third party tool or integration.

Well, that’s fine but they said it was coming soon so we need to hear from them what the deal is.

Still planned: https://webflow.com/blog/what-weve-been-shipping-january-march-2020

Hi John,

Chloe here, product manager for the Webflow Ecommerce team.

Our roadmap evolves frequently based on feature usage and customer feedback. While real-time shipping rates were originally planned when we launched Ecommerce, we deprioritized it to focus on bigger customer needs like PayPal support, discount codes, and digital downloads (the latter two coming soon). We wanted to be transparent, so removed it from that page as our roadmap changed. We’re open to your feedback about how we can improve these communications in the future.

P.S. The Shippo integration teased in the blog post will let you sync orders and purchase shipping labels within Shippo, but it does not yet include real-time shipping rates at Checkout.

Chloe,

Thanks for the update.

Originally (on the ecommerce website), “automatic real-time shipping rates” was communicated as “coming soon” which communicates both 1) that it’s a feature that is coming and 2) that i will be here soon. While I’m glad you listen to customers and augment your roadmap accordingly, if features may not actually ship (let alone soon), that should be communicated. If feature announcements are contingent, then it they should be communicated that they are contingent.

Thanks again,
John

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@Chloe That’s not at all what being transparent means. That’s completely backward. You advertised with a feature, gained customers with that expectation and then silently pulled the feature.

@jhiggins Is 100% right on this one and I really hate how you do not address his concern here:

We wanted to be transparent, so removed it from that page as our roadmap changed. We’re open to your feedback about how we can improve these communications in the future.

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Huh? Wouldn’t “being transparent” mean you tell people about it, not just removing an announced feature in silence?

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This is extremely disappointing. I’ve been holding out for so long for this feature.

This feature is needed. This becomes not a serious ecommerce tool without it, and causes major headaches for a small business owner. Please reconsider this in the roadmap.

Thanks.