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Webflow's paid team plan not showing up in the project

Hello, I’m having an issue I would like to share. My team has 2x team account, but in our project settings, we’re still have: “no plan”, “add plan” warnings showing up. Also our account is limited to some features we paid for. I already contacted customer support, but also wanted to ask here, if anyone had any similar experiences and if there is any steps I could check to get a faster solution?