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"What if you get run over by a bus?"


#1

…asked a potential customer.
When I host a site for customer, I send him a link to Google Drive which is updated whenever I update the site, but, what happens when I host with Webflow on a CMS site?
What do you say to your customers? Will Webflow allow a third party access to his website if his designer snuffs it?
Just wondering…


#2

Your client can email support directly if you are no longer around or is unable to maintain their project (i.e.: hit by a bus).


#3

I asked that question myself to the support team and as Sam said they can contact support. Another idea from the support was to do a some kind of ICE page for the support team to see when a customer contacts them. On that page you can have a list of persons and/or companys that could be contacted when you’r no longer around to help them.


#4

Now that is a very good idea - I think! What’s an ICE page, Jorn?


#5

ICE stands for In Case of Emergancy. But you can call it what ever of course. Just so the page could easily be found by the support.


#6

That’s spot on. Anyone from Webflow reading this? Is this something we/you can set up?


#7

Maybe a field inside your account settings and profile would be better than making a whole new project. Hope this is something they can consider. You could make a wishlist item about this @Hywel


#8

That makes sense, I will create a wishlist entry now. Thanks for your help.


#9

If the client can prove that he/she owns the website, they can email that proof to support@webflow.com.

Once verified, we can transfer the site. :slight_smile:


#10

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