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Wistia Video Not Loading on Mobile

Hi all,
I have a Wistia video embedded on my site and it’s not loading on mobile; here’s a link to the page:

It loads fine on desktop, but when I view the page in Chrome (Android, Google Pixel) neither the animated video thumbnail nor the video itself will play. I asked my friend to open the page on his iPhone, and he can get the video to play if he clicks the play button, but the animated thumbnail does not play. On top of that, there’s another video from Wistia a little lower on this page, using the exact same embed code, and that one loads and plays fine!

I’ve tried:

  • Using Wistia’s fallback embed code
  • Using Webflow’s video element instead of the embed element
  • Creating a totally blank page with just the embed element on it to test

Nothing has worked, and I’m tearing my hair out here. I’ve sent a message to Wistia support but I haven’t heard back from them yet, so while it may be a long shot, I thought I’d see if anyone might have any idea what’s going on here. Thanks in advance for any help or suggestions!


Here is my site Read-Only: Webflow - Should I Stay or Should I Go?