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Won't let me buy template


#1

ok I am new but not dumb... or am I? So I choose a template, it all of 19.00, Click on Choose Template, it redirects me to Dashboard, have to choose public for it un-gray purchase (buy proof for 19.00) Click on it and it takes me to account settings, Starter plan is grayed out. Will let me chose a different plan but not purchase template, sorry I do not want to commit a few hundred dollars for hosting before I see the template... 19.00 is throw away.... So This is the strangest, a site builder that wont sell templates? how do I just buy it and work on it?


#2

That is definitely weird. Is the reason why Starter Plan is greyed out, because your account is already on the Starter Plan?

Did you choose your template on the (https://webflow.com/dashboard/sites/new) page, or from the templates (https://webflow.com/templates) page?


#3

All road leads to Rome..... Both ways ended with the same results... grayed out starter button, and unable to purchase, any other suggestion? do they have chat? or a way to purchase of the phone?


#4

Sorry about that! :frowning:

Can you email us at support@webflow.com ? We'll sort this out right away. :smile:


#5

Hi @styledinthewild, sorry for the trouble you are having with the template purchase! Try this, check if you have any existing private sites. If you do, then first mark those as public: http://help.webflow.com/faq/how-do-you-make-a-site-public

When there is an exisiting private site slot available on the dashboard, you should be able to purchase the template.

If that does not work, I would suggest to do as @PixelGeek recommended and to contact to the support desk.


#6

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