I am aware of forum rules require us not to post similar topics to already existing threads. To clarify, I have read what seems to be all the forum discussions on this topic and still feel this one is required.
I will be posting all the links I’ve compiled on the subject matter for other readers to be able to follow along.
We recently underwent 2 infrastructure overhauls within our business. 1.) We migrated our store from Shopify to Webflow. 2.) Convinced our Wholesale supplier to agree to executing all the fulfillment (drop-ship/package & ship) on our behalf.
Our supplier uses ShipStation. We are opening our own ShipStation account separate from theirs that they will be able to have access to login and fulfill orders from.
Before completing our migration we assumed there would be no issues moving forward because of how it was portrayed on Webflow’s Ecommerce web page.
Zapier’s website is no different portraying full pages and docs (reference links in following posts) of what seems to be semi-unviable/un-updated information for Webflow’s new Ecommerce features. It’s apparent that testing on this particular integration was slightly neglected.
In a perfect world we would love to be able to integrate Webflow, Zapier and ShipStation AS ADVERTISED.
But we understand it is not a perfect world that we live in. We don’t need the integration to be working perfectly but we do expect it to be functioning to enough extent that we can print Shipping Labels. (Recipient Name, Item Name, Item Count, Item Weight, Shipping Address)
We searched Twitter to find if anyone has been successful with this and we have! A Quality Specialist Employee At Webflow Named Mathew P Munger has claimed he has gotten about 90% of the way there and we would love to learn how! We’ve even DM’ed him but only managed to pry 2 responses out of him
To my understanding Mathew executed Exhibit 2. Instead of Exhibit 1. In the diagram below but even he looks like was having trouble
Here are the initial responses from all 3 customer support teams. I will be responding all 3 with a link to this Forum post.
Based on all the information I’ve obtained the problem seems to be with the way Webflow communicates with Zapier. There are some prerequisite requirements such as making sure you’ve already created product information inside ShipStation but aside from that what else am I missing? Does this issue happen with All Webflow Ecommerce integrations? What if I were to manage my orders with another platform through Zapier or another platform aside from Zapier? Has anyone made it work anywhere else? Please & Thank You!