I think this might be a global issue, I have had same issue before but then I trimmed the fat off my video and made it less than 5MB and it uploaded without any issues. Try making the video smaller if possible and just try it again. Im sure its just a file size issue.
Hello @TravisBKlein@LJB & @gschultz thank you so much for posting that you are experiencing trouble with the background video element, this is definitely strange behavior. Very sorry that you’re having trouble with this. We are working to resolve this issue right now.
Thank you so much again for your post and patience. I will let you know as soon as I have more information. Cheers!
@TriceWD I couldnt agree with you more! 100 times better support than the Wordpress forums, these people really stand behind their product. I know Wordpress is open source but the support forums suck badly. So far, been a great experience with Webflow and I look forward to its continued use.
@TriceWD what do you mean by that? I havent used any forms in Webflow yet. So are you saying if I create a contact form, then the form submission goes through their servers and not the websites hosting providers servers?
This isn’t really the thread for this topic, but yes.
They do this to prevent form submissions from ending up in spam folders as most hosting providers servers handle millions of emails per hour, so they have strict spam filters.
@TriceWD@lemj3rd@SiavashVJ Do your filenames contain spaces/special characters? The transcode job isn’t properly dealing with such files, fix for that will be out soon as well!
Please refresh your Webflow designer and then try uploading the videos again. Let me know if you’re having any trouble and I’ll look into it right away. Thanks again for letting us know and for your kind words and patience as we worked to resolve the issue. Cheers!