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Contact Forms not sending


#1

My contact form has mysteriuously stopped sending me messages when my guests fill out forms

This happened in the past, and we learned it was showing a false positive on the monthly limit, but it’s happening again, and there are dozens of unanswered messages now. Can anyone help?


Here is my site Read-Only: LINK
(how to share your site Read-Only link)


#2

Hi Matt,

Thank you so much for reaching out about your email not receiving form submissions. I imagine that is not what you were expecting, but I’m here to help!

I was able to look, and found that it had been blacklisted. I have removed it from our blacklist, and the email should be receiving form submissions as expected.

The email was previously blacklisted, and this was due to unsubscribing from Webflow emails which blacklisted the email to prevent additional emails from being sent.

I was able to complete a test submission, and feel free to test a submission as well.

Thanks in advance, and I’ll be standing by to provide any additional help.


#3

We have the ability to add or remove emails from the blacklist, but we have no way to control if an email is re-added to the list. That is something we are still looking at and you can expect improvements to this for the future.


I would suggest the following steps:

I would suggest that to ensure a higher degree of mail deliverability, to look into using our built in Zapier integration to do a couple of things:

a) Send form submissions to Google Sheets via Zapier to save the forms in sheet format that can be viewed by the customer

and

b) Use the built in Zapier integration to send the submissions through GMAIL to the target email address. Sometimes this is a better method as you would be bypassing the bulk-mailer and using Google to send the mail which usually results in high delivery rates.


#4

Hello,
I’m having problems with a couple of email addresses in our “send form submissions to” box as well. We have 5 addresses in there and two of the corporate addresses for Sutherland Presses (Jill & Tiffani) are not getting to their recipients for no reason that we can discern. Could they be blacklisted as well?

Share link: https://preview.webflow.com/preview/sutherland-presses?utm_source=sutherland-presses&preview=38b70686e7ba0420947a359f2f37113b


#5

Hi @heyward

Yes, I was able to look at Jill’s email and found that it had been blacklisted. I have removed Jill’s email from our blacklist, and the email should be receiving form submissions as expected.

However, Tiffani’s email was not on the blacklist.

I was able to complete a test submission to note the receipt.


#6

Hi!
Thank you so much for looking into this.
Can you see if tiffani@sutherlandpresses.com got blacklisted? I took that address out a couple of days ago because it wasn’t receiving form submissions.

Also would you please check to see if sales@sutherlandpresses.com and service@sutherlandpresses.com got blacklisted?

What causes blacklisting? You said something above unsubscribing to Webflow emails?

Thank you!


#7

Hi there,

Yes, all three had been blacklisted, and I’ve gone ahead and removed them from the blacklist also.

I would suggest looking into using our built in Zapier integration to do a couple of things:

a) Send form submissions to Google Sheets via Zapier to save the forms in sheet format that can be viewed by the customer

and

b) Use the built in Zapier integration to send the submissions through GMAIL to the target email address. Sometimes this is a better method as you would be bypassing the bulk-mailer and using Google to send the mail which usually results in high delivery rates.


#8

Hi,

Thank you.

And is the only reason for the blacklisting that someone on our side unsubscribed the addresses? Or are there other reasons why an address would get put on the blacklist?


#9

Great question.

Yes, that is correct. The unsubscribe could also occur if the email is forwarded, and someone else unsubscribes in that email chain.

The implementation is required so that our email service remains CAN-SPAM Act compliant, but can lead to some of these accidental unsubscriptions


#10

It happened to me again!!! No one forwarded our emails, and no one unsubscribed!!!

Also, I stopped receiving update alerts about this post too! And I have a lot of unhappy guests!!!

Micah, can you help us again at your earliest convenience???


#11

Hi this is Viking Karlsson… i face the same problem and i think its javascript bug, afterall i dont know much about it. I am new here and need your support.


#13

We just discovered this now happening to TWO sites. People are sending messages and they’re not delivering. It’s not an unsubscribe issue. Can someone direct me to someone that can help?


#14

If the affected sites are exported projects - earlier this year, we stopped processing form data for exported sites due to new security regulations about data protection. You can see our announcement about it here:

We created a guide to show options for exporting forms that will work on external hosting, and you can see it here:

Hopefully, this was helpful. Feel free to let me know if this is helpful, or if you have any additional questions.

I’ll be standing by to help further!


#15

There are email servers which have the option to automatically unsubscribe from email lists when the sending email address is not in the address list, or the email domain is not white listed by the server administrator. This is a problem for email sending parties and administrators are not helpful to resolve this. To resolve this from the email sending side you can do two things:

  1. remove the unsubscribe link from the email (which is not possible for email lists). Since this is a direct message to the customer, you can remove the link and you are still in compliance with the can-spam Act. You are not sending a general email to a list, but a notification email to a small set of persons. This is all within the Can-Spam Act.

  2. At a confirmation page into the unsubscribe workflow. So when the server (or the user) tries to un-subscribe, redirect to a web page, where you manually have to confirm you want to unsubscribe. Since a automated server action can not confirm the unsubscribe, you basically disarm the auto unsubscribe feature some email servers have. This is also with in the Can-Spam Act.

We had the same issue with sending messages to a member list (mostly members in large corporations), The members want to receive the messages, but the corporate email servers un-subscribed them from the list. After we implemented a confirmation page, the unsubscribe problems stopped immediately