Help, token is invalid? trying to create an account (CMS)

Design help General
1

Hi,

CMS (Collaborators) Login for clients

I used his email address to add to the Collaborator section under the settings.
so I delete it and reactivated it again. but I got this from my client:

asks me to create an account but won’t accept my email?
Its says sign up token is invalid?
check your email for new link.

clients email is from @comcast.net

how do I fix this? thanks.

thank you,
Chris

2

Hi @cpstudio Welcome to the community! :smiley:

When a token becomes invalid, either the user has already clicked on the link or the new one overwrote it. Try removing, then adding the collaborator again, then copy the token link and send it to them manually.

​Try these steps and let me know if you’re successful. I’ll be standing by for your response! :slight_smile:

Cheers

3

Hi. My client is using an Apple iMac and he is getting this error:

It says “missing authorization cookie”?

What do I do?

Thanks
Chris

4

I have the same issue… curious if there is solution…

5

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