I can’t see the link you shared @Sonja_Jung, try setting it to ‘public’ since it’s asking me to log in.
Have you tried it in incognito mode or on another computer? The only explanation I’ve got is a local issue like an ad blocker or browser settings
oh sorry. I’ve updated the video settings of the link, so it should work by now. For the bug it is unfortunately not only my browser (imac with chrome). It’s on the browser of my client (windows, chrome) as well…
It’s not that i can’t see the image at all - I can also see the image in your link. As you can see in the screen record (link above) the image appears by reloading the product page.
A fried of mine had a similar problem on a wordpress site. What happened on her case was that she used a template that had a “Lazy Load” on, once she disabled it her problem was fixed. Now, I don’t know if you are using a template with the “Lazy Load” on but if you are using a template at all, you might want to check it on your project settings.