Webflow will not recognize CNAME in my Godaddy DNS

thechristubbs · March 6, 2024, 6:46am

Hi, I am trying to add the a records and cname into my godaddy DNS settings. I have followed the instructions to a tee. I have ssl on, the www version of the website is the default and have added the needed records and cname. Did I do everything correctly? I checked with a DNS checker website and it says that the cname isn’t event recognized. WHY?! Please help

Here is my site Read-Only: [LINK][1]
([how to share your site Read-Only link][2])

memetican · March 6, 2024, 8:12am

I often see issues here with GoDaddy’s DNS.
Most people have to contact GoDaddy support in order to get it fixed.

thechristubbs · March 6, 2024, 4:47pm

ok. thank you. i appreciate it

thechristubbs · March 6, 2024, 6:01pm

i contacted them and they said its a problem with webflow

webdev · March 6, 2024, 6:26pm

@thechristubbs - They are flat out wrong. Share this proof.

Domain Name: fmdenver.org
Name Server: ns17.domaincontrol.com
Name Server: ns18.domaincontrol.com

dig www.fmdenver.org @ns17.domaincontrol.com

; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> www.fmdenver.org @ns17.domaincontrol.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 44933
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;www.fmdenver.org.              IN      A

;; AUTHORITY SECTION:
www.fmdenver.org.       600     IN      SOA     ns17.domaincontrol.com. dns.jomax.net. 2017012800 28800 7200 604800 600

;; Query time: 20 msec
;; SERVER: 97.74.108.9#53(ns17.domaincontrol.com) (UDP)
;; WHEN: Wed Mar 06 13:22:40 EST 2024
;; MSG SIZE  rcvd: 116


dig -t CNAME fmdenver.org @ns17.domaincontrol.com

; <<>> DiG 9.18.18-0ubuntu0.22.04.2-Ubuntu <<>> -t CNAME fmdenver.org @ns17.domaincontrol.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 5364
;; flags: qr aa rd; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 1232
;; QUESTION SECTION:
;fmdenver.org.                  IN      CNAME

;; AUTHORITY SECTION:
fmdenver.org.           600     IN      SOA     ns17.domaincontrol.com. dns.jomax.net. 2024030600 28800 7200 604800 600

;; Query time: 20 msec
;; SERVER: 97.74.108.9#53(ns17.domaincontrol.com) (UDP)
;; WHEN: Wed Mar 06 13:24:15 EST 2024
;; MSG SIZE  rcvd: 112

Better yet, just move your DNS to a better provider like Cloudflare for example.

memetican · March 6, 2024, 7:25pm

And in case you want to do that, here’s a step-by-step guide.

thechristubbs · March 6, 2024, 10:30pm

thank you, guys! I will move it to cloudflare first and if that doesnt fix it then i will share the proof to them

memetican · March 6, 2024, 11:55pm

Cloudflare DNS working while Godaddy DNS not working IS the proof.

thechristubbs · March 7, 2024, 8:11am

Now it’s saying that I need to delete the AAAA record??? I dont have one on cloudflare

webdev · March 7, 2024, 2:12pm

@thechristubbs - Don’t proxy Webflow DNS records. They should all be DNS only.

thechristubbs · March 7, 2024, 4:22pm

Thank you so much, everyone! Switching to cloudflare and making sure the proxy status is set to “DNS only” fixed it. I deeply appreciate all of you!